FREQUENTLY ASKED QUESTIONS   About finding products on our site:  Q ~ I can not find a product. Help! A ~ Use the Product Search button, either on the home page, or on various product pages in the shopping cart. Q ~ I can not find all of your products. A ~ We have several categories of products: Agents, Managers, Packages, and Quantity Orders.  Just pick the category you need, and scroll down through the products.  You will find the categories listed on each page in the shopping cart where there are products (they are listed on the right side).   Q ~ I am on a budget.  I want to buy more than one product.  Do you have 'specials'? A ~ Yes!  Look at the various packages we offer for agents and managers.  You will find much better prices when you your several products at once. About shipping and receiving my orders:  Q ~ I am really anxious to get my resources!  How long will it take to ship my products from the time I order? A ~ Generally, we ship within 3 days. Q ~ How do you ship? A ~ We ship via UPS ground.  If you want faster shipping, give us a call at 425.392.6914 to get a quote on pricing for next day air, 2day, etc.  Or, email us at denise@carlacross.com.   Q ~ How long will it take to get my resources? A ~ If you are in the 48 states, it will take 5-7 business days, UPS ground.  If you need them sooner, call us and we will discuss other UPS options and time frames. Q ~ Do you ship to P.O. numbers? A ~ No.  Since we ship UPS, we can not deliver to a post office box.  We will need a street (physical) address. Q ~ Do you ship internationally?  A ~ Yes we do!  However, because we can not provide a flat rate shipping charge when you check out in our shopping cart, there will be additional shipping charges once your package is filled, closed and weighed.  Q ~ How will I know my resources have been shipped? A ~ You will receive an email from us telling you that your resources have been shipped as of a certain date.  Q ~ Will you ship to my residence? A ~ Sure  Q ~ Where are you located? A ~ We are located in the Seattle, Washington area, in the beautiful Pacific Northwest.  We are on West Coast time. About returns and refunds:  Q ~ What if I decide I do not want the resource after I receive it? A ~ We want you to know this so infrequently happens, it surprises the heck out of us if it does!  If you return it to us in perfect condition, within 10 days of receipt, you may use your credit toward another resource.  (You will need to pay return shipping, of course).  We do not give cash refunds.  Before you order, check the description of the product.  If you have questions, give us a call.  We are here to get you the products you really need! Q ~ What if I lose a CD? A ~ If you brought it from us, we will gladly replace your lost CD FREE (as long as we are still producing the product, and have CDs, of course).  We just have to verify in our records that  you did buy it directly from us.  About using the materials:  Q ~ Can I use the materials to copy for other people?  A ~ These materials are copyrighted, and are for individual use.  If you are an owner, manager, or trainer, and want to use the materials in some other fashion, give Carla a call at 425.392.6914 and discuss it.  Carla has worked with companies in licensing her programs.  But, without a license agreement, you are violating copyright law.  And being an ethical, professional real estate salesperson or owner, you would not do such a thing! Q ~ I own a company.  I want to 'brand' some of your materials.  How do I do that? A ~ Give Carla a call.  She has worked with Re/Max Easteer Canada, Re/Max Europe, Royal LePage, and GMAC, among others, to write and brand programs unique to each culture.  Plus, Carla has written programs for CRB (Certified Real Estate Brokers), so you know she meets the highest standards of resource production. Q ~ How do Carla's resources 'rate' in the industry? A ~ Many of Carla's management resources are rated so highly that they are promoted by CRB (Certified Real Estate Brokerage Institute), the Realtors' management arm of the National Association of Realtors.  They undergo stringent judgment by leading managers and owners to attain this endorsement.  No other speaker/writer is endorsed to that extent.  Some of her resources are also promoted by CRS, Certified Residential Specialist, the Realtors' graduate level salespeople's arm of the National Association of Realtors. What resources to use - Managers' Section: Q ~ I am a manager, and I want to use your systems to hire and train winners.  But, I do not have time to learn a complex system.  What is the best and easiest way for me to implement them without re-inventing the wheel? A ~ Recruiting and training.  Look at the New Agent Development System.  I show you exacty how to use each five of my resources - and in the right order - to select, orientate, coach, and train new agents (and experienced ones) to high productivity fast.   Q ~ As a manager, I know I need to recruit.  What should I use?  A ~ The Complete Recruiter gives you the complete process from beginning to end - the communication skills you need, how to organize an effective presentation, how to get the first appointment, how to create and promote your 'attractors'.  This is the complete resource for recruiting.  If you are recruiting and selecting new agents, you also need part of the New Agent Development System step 1 : Blueprint for Selecting Winners.  This shows you exactly how to select the right new people.  It even includes a ready-to-use interviewing package, with the best questions to use.  This goes into great depth about the selection process of the new agent, so you can select people who are trainable - and who will be successful!  You can purchase this e-book as part of the New Agent Development System. Q ~ I am a manager, and I have been told that I need to create a new agent training program.  But, frankly, I do not have the time nor, I am afraid, the expertise that I need.  What do you suggest? A ~ Training for productivity.  It is all done for you, and it is call Advantage 2.0.  I have written a program that is so easy to do that it practically teaches itself!  And, it is not just another 'training' program.  It is a high accountability, spaced repetition, coaching/training program with the goal of getting $$$$$$$$$$$$$$ results from your salespeople - in 8 weeks! Q ~ We already have lots of training.  Why do I need Advantage 2.0?  A ~ Yes, we all have what we call training.  But, it does not get results.  It just informs.  There is nothing wrong with that, except - you need $$$$$$$$$$$$$$ results to keep those doors open - and to retain winners (and to recruit!).   So Advantage 2.0 does not replace your training, it provides the missing 'link': Accountability to making money, with 'just in time' training to get the jobs done. Q ~ I see your New Agent Development System listed on your website.  I think we need some individual guidance to implement it.  Can you help us? A ~ Take advantage of 'Train the Trainer' to support your implementation.  I created a program called Advantage 2.0 Certiification Training, where I teach the very difficult facilitation methods of Advantage 2.0.  In addition, I help you create the standards you need to make your complete New Agent Development System work.  Each of these programs is customized to meet your needs.  The results prove that companies who have me train and coach them first get much greater, faster results out of the gate!  Save time and money.  Let me help you implement the program so you get the greatest rewards. Q ~ I just took over a failing office.  I badly need a way to coach some of my experienced agents to higher productivity - or get them out of the business.  What do you suggest? A ~ Coaching.  I have a resource created just for you.  It is called, Managers: Putting On Track to Success to Work.  This resource teaches you exactly how to pick coachable experienced people, how to coach them, and when to 'cut the sheets'!  The agent's game plan is On Track to Success in 30 Days.  Buy the two products together and save money! Q ~ I have a small office, and I hire about 1 new agent per month.  I do not hire enough new agents at a time to do the Advantage 2.0 training program.  How do I get them started? A ~ New agents - start-up plan.  Use the new agents' start-up plan, Up and Running in 30 Days.  I have created the coaching companion to the game plan, Managers: Putting Up and Running to Work.  Armed with your new agents' game plan, and your coaching companion, you will have the tools to get those new agents to work immediately! Q ~ I do not hire new agents.  I need a training program for my experienced agents.  What do you have for me? A ~ Training experienced agents.  Some companies use Advantage 2.0 very successful to train their experienced agents.  Also, there are about 20 'stand alone' training modules in Advantage 2.0 that are suitable for training experienced agents.  So, when you purchase Advantage 2.0, you really get 2 training programs!   Q ~ I see you have a selection process in your New Agent Development System.  How is it different from your resource The Complete Recruiter? A ~ Recruiting.  The Complete Recruiter takes you through the entire recruiting and selecting process.  It addresses both recruiting and selecting new and experienced agents.  It is the 'big picture'.  The Blueprint for Selecting Winners, the recruiting resource in the New Agent Development System, gives a laser focus to selecting new agents.  It provides the specific questions you should ask.  It has a complete selection/interview package, all ready for you to use.  It has dozens of teaching tools.  It is like taking a new agent selection course, creating all your systems and materials - and having Carla's prototypes as your guide.  There is nothing like it on the market today! Q ~ How are your resources different from others? A ~ One of my clients said it best.  "I've been in a very well-known real estate coach's program.  But, it wasn't systematic.  It didn't give you a clear path to follow.  It didn't have the specific resources as you do.  Your coaching and resources give me invaluable guidance and confidance because they are true systems.  I know you developed them doing the same job I'm doing - ownership and management.  I can trust the systems." -- Holly Berry, Berry Realty Company I guess this systematic, teaching approach comes from my many years as a performing and teaching musician.  I understand how to teach and how to create systems that others can follow.  And, I test-marketed them myself doing the very job you are doing! Q ~ You mentioned coaching.  How does that work with your resources? A ~ Adding coaching for better results.  For many years as a performing and teaching pianist, I know you can not perform - or teach - with the music (it would be ludicrous!)  Yet coaches try to coach all the time without 'game plans'.  In our 3 coaching programs, we provide the supporting systems (the music) so you get the coaching you need to put the systems to work - and the teaching tools right at your fingertips that keep on teaching and supporting your goals when we are not communicating directly with you.  That is why our coaching clients get so much further faster! Using the Resources - Agents' Section: Q ~ I have been in business 10 years.  I do really well, but I need systems.  What do you have? A ~ We are really proud of the systems we have put together for agents just like you: The Complete Buyer's Toolkit - it is a self-teaching tool, detailing checklists, and full packages, all ready-to-use.  I think it is the most complete buyer's agent tool on the market today. Your Client-Based Marketing System - same kind of resource, but for your sellers; it is not just lists, it is a wonderful self-teaching tool, plus ready-to-use presentations. The Business Planning System for the Real Estate Professional - so much more than checklists or 'fill in the blank'  - this is a self-teaching system to guide you through the planning process.  Carla gives you so much teaching here, so you can pinpoint your strengths and challenges and break through your ceilings of achievement.  It is full of analytical tools you will find nowhere else.  It takes the mystery out of where you are - and gives you concrete insight into how to get where you want to go.  Q ~ I am an new agent.  What do I need right now? A ~ Just for the new agent.  You need your business start-up plan, Up and Running in 30 Days, so you have direction and focus (it is amazing how many new agents do not start with a start-up plan!!!!!)  You also need Your Professional Portfolio, so you can start marketing yourself and raise your confidence.  Finally, why not start with the professional systems even most experienced agents have not implemented?  See Package A - New Agents' Professional System for the complete package you should invest in to give yourself the head start you need to compete - and succeed!  Q ~ I see agents advertising that they make lots of millions of dollars with their own systems.  Why shouldn't I buy theirs? A ~ Maybe you should!  But, before you do, assess what you need in your career to take it to the next level.  In my experience hiring, training and coaching thousands of agents, just checklists are not enough.  You need some training and coaching built into those resources!  In addition, ask yourself how many assistants and employees those agents have, to get those results?  In researching them, I have found they employ 5-20 assistants and other agents.  So, those numbers are not from their individual efforts.  They actually own real estate companies! Most important to you is to pick systems that will take you to the next level.  Pick systems that are developed with YOUR best interests in mind - not just systems used by someone else who is not 'walking in your shoes'.  Our systems combine solid business principles and processes with the teaching, knowledge and skills you need to actually make them work!  I have been fortunate to have been a top producer AND have trained hundreds of top producers.  So, I see this from both sides.